How can GPIP help with CQC inspections?                      

General Practice Improvement Programme

The pressures facing General Practice have never been greater. With an increasingly elderly population, a higher prevalence of lifestyle related illnesses and growing expectations from the wider public for a prompt, highly efficient service – practices face challenges like never before. 

Add into this mix the increasing scrutiny from central and regulatory bodies such as CQC as well as the rising costs and falling income for practices and we start to see a very difficult picture. 

One question we’re often asked is, how can the General Practice Improvement Programme help my CQC inspection?

We should start by saying that GPIP hasn’t been designed to specifically meet the needs of a CQC inspection. Its primary function is to quickly help practices improve – but of course there’s an overlap. 

CQC’s 5 Key Questions

• Are they safe?

Many things affect the practice safety. In GPIP we cover key areas such as workforce planning, to ensure your practice has the right skill mix in the practice every day. We also work with the practice to ensure doctors provide a consistent approach to patient care through our ‘consistency of approach’ module. 

• Are they effective?

A focus on the right care for the patient and ensuring their care is effective is the foundation of any practice. Through the ‘Chasing the Tail’ module, GPIP works to look at the most frequently attending patients with an MDT to ensure each of these patients is receiving the right level of care for their condition. Often we find that many of these patients can be better and more effectively managed, ensuring their care is improved and the practice’s time released. 

• Are they Caring?

Practice staff are some of the most caring and dedicated anywhere in the health service, but stress and pressure can sometimes mean that staff don’t spend enough time with patients. The primary focus of GPIP is to help reduce practice pressure and release time for practice staff. 

• Are they Responsive?

A practice need to be able to meet the needs of it’s patients – so effective organisation of the practice is essential. Through the ‘Workplace Organisation’ module, the GPIP team work with practice staff to help improve efficiency using key organisational techniques. 

• Are they well-led?

Having a strong management and governance team within a practice is essential. Whilst GPIP won’t change the character of your team, it will help to define, set and embrace a set of standard operating procedures which have been developed with the whole practice team. 

More information on the expectations of CQC can be found here: 



Review: GPIP at Best Practice                      

General Practice Improvement Programme

Last week's Best Practice show, held at Birmingham's NEC, provided another opportunity for the General Practice Improvement team to speak to practice managers, CCGs and newly formed Federations from across NHS England. 

The event, which hosted speaking slots for Health Secretary; Jeremy Hunt, as well as sessions on CQC inspections and other key thinkers from the world of healthcare.

Once again the GPIP team took to the stage along with Louise Johnson, practice manager at Unity Health. A packed session saw Louise outline how her practice had successfully been through the General Practice Improvement programme earlier this year and how the programme has sustained through her practice. 

If you would like to see Louise's presentation, please click here




Review: GPIP at Management in Practice                      

Last week the General Practice Improvement Programme spent the day being showcased at London's 'Management in Practice' event. With speaking sessions from a varietal of speakers, including a keynote speech (Can Practice Managers Save the NHS?) delivered by head of general practice development at NHS England, Robert Varnam, delegates heard about the latest innovations in General Practice. 

Practice manager at Tadcaster medical centre, Sarah Botherway, took to the stage to share her experience of the General Practice Improvement Programme in her session "Can General Practice fine the head space to improve?". With standing room only the session was heavily oversubscribed with practice managers from across London keen to hear about Sarah's experience and crucially how her practice had been able to take the programme forward as well as questions around how the programme might help with upcoming CQC inspections. 

The session was very well received by attendees. If you misses out on the session, view Sarah's slides here: