How it works: Fast, Practical Improvement

GPIP consists of 6 practice based and 4 group based sessions, each lasting half a day, over a 3-month period. These short visits (after all, practice staff still have a day job to do!) are facilitated by our improvement experts.

The on-site support visits are practical and focused on making changes and improvements there and then. Each session is complemented by high-quality workbooks for each work area; you will receive your workbooks as soon as you confirm participation on the GPIP programme.

There are 6 main work areas to choose from and during your practice based sessions you can choose two priority areas. If your practice is based in England, you need the NHS PGP QuickStart programme. Find out more about how QuickStart can help your practice here

Work areas to choose from include:

Chasing the tail:

Training in a structured MDT meeting format (and data collection) that uses a structured problem solving approach to identify interventions for high volume users or ‘frequent flyers’. These meetings, held bi-weekly, help to release capacity. 

The Chasing the tail work was a revelation and was something that changed the practice.

                                                                                                      - Practice Manager



Workplace organisation: 

Using workplace organisation techniques such as 5S, to transform reception and back office areas using visual management techniques. 

We are a lot more efficient we are not running out of stuff now. We are definitely getting fewer interruptions.


                                                                                                      - Reception Supervisor



Workforce planning: 

The use of pragmatic planning techniques to ensure the correct planning of staff at year, month and day level.

It has already highlighted further pinch points for the coming year - so that we can now do something about it before they happen.

                                                                                                      -Practice Manager



Consistency of approach:

For high volume conditions, facilitating discussion and decision making between clinicians in the practice to form common approaches. Reducing (but not absolutely removing) variation between clinicians.


Minimum job requirements:

The implementation of visual systems working with the practice manager, nurses and the reception team to help identify working areas and set expectations to reduce completion time of tasks.

Before it was me saying I want you to do this, and this - half would not get done because of lack of time. Now with the MJR we all know what needs doing each day. Instead of it been me telling people to do stuff the staff know. The three team leaders are working together and we are all on the same page.


- Practice Manager 

Failure Demand:

A look into the demand on your practice and how the things you do can affect the workload. This will change behaviours and processes to help reduce demand.





Detailed practice briefing:

View a detailed practice brief here. It features detailed considerations and guidance on GPIP. If you would like a hardcopy, please contact us.


 Read the GPIP practice briefing - Click here