In England, this programme is funded by the NHS and is known as PGP Quick Start


General Practices based in England are eligible to partake in NHS Quick Start programme.

Productive General Practice (PGP) Quick Start is an on-site, hands-on, short term support package for practices that forms part of a local Time for Care programme. Alongside the 10 High Impact Actions it aims to help release time for care and build improvement capability.

Who is this programme for?

The NHS PGP Quick Start programme is solely for practices based in England. If you practice is based in Scotland or Wales you can benefit from the General Practice Improvement Programme, click here to find out how you can release time in your practice.

What is the offer?

The programme offers hands-on support in your practice from an experienced improvement facilitator. Support is given over an eight week period and includes sessions with other local practice teams to share improvements and ideas.

What difference can it make?

Practices who have already rolled out the programme have reported:

• Significant time savings for clinical and administrative staff

• Improved skills in managing change and quality improvement meaning change can happen at a greater pace

• Positive changes in team dynamics, how teams see their problem areas and how they work together to overcome them.

Who will provide the funding?

Funding is being offered by NHS England to around 25% of practices across the country as part of the three year General Practice Development Programme. 

What areas of improvement does PGP Quick Start focus on?

Practices usually work on two modules from the following options:

  • Frequent attenders - set up a focused, speedy, regular review of high attenders. Leads to different approaches for the individual patient and also for the practice in general.
  • Appropriate appointments - explores what opportunities there are to ensure the patient sees the right person, first time. Links to the national ‘Avoidable Appointments audit tool’.
  • Common approach – expose unhelpful variation in approach that causes extra effort. Helps develop a common approach to service delivery.
  • Team planning - high level assessment of peaks and troughs in practice capacity and in activity. The practice looks at the profile of holidays, training and external meetings to reduce stress on the practice at peak times.
  • Well organised practice - save time by creating a more efficient working environment. A place for everything and everything in its place.
  • Efficient processes - redesign everyday processes such as repeat prescriptions that regularly cause staff frustration.
  • Clear job standards - use visual management techniques to ensure regular activities are completed on time, every time. Identify team training needs.
  • Emails, meetings and interruptions - save time by reviewing how effectively you communicate in the practice. How effective are those meetings? Do we all need to see those emails? Why am I interrupted so often by people and tasks?

How can I find out more?

For further details contact us